Terms of service

OVERVIEW
Welcome to NIVRA! The terms "we," "us," and "our" refer to NIVRA (operated by Nivra Fragrance Pvt. Ltd.). NIVRA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NIVRA is powered by Shopify, which enables us to provide the services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights.

By using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your jurisdiction to use our Services.

You agree to provide accurate, complete, and current information for all purchases and account activities.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

SECTION 2 - OUR PRODUCTS

We sell fragrances for men, women, and unisex use.

We strive to display products as accurately as possible. However:

  • Actual product appearance may vary due to device settings

  • Fragrance perception may differ from person to person

All products are subject to availability and may be discontinued at any time.

SECTION 3 - ORDERS

Placing an order means you are making an offer to purchase.

We reserve the right to:

  • Accept or reject any order

  • Cancel orders due to errors, fraud suspicion, or stock issues

Orders cannot be cancelled once shipped.

All purchases are subject to our Refund Policy.

Products are intended for personal use only, not for resale.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice.

You agree to provide:

  • Accurate billing and payment details

  • Valid payment authorization

We accept payments via:

  • UPI

  • Cards

  • Net Banking

  • PayPal

  • Cash on Delivery (COD)

SECTION 5 - SHIPPING AND DELIVERY

  • Orders are processed within 1–3 business days

  • Delivery typically takes 3–5 business days

Delivery timelines are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Courier partners

  • Weather or external disruptions

Risk of loss transfers to you once the order is handed to the courier.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website (logos, images, text, branding) is owned by NIVRA.

You may not:

  • Copy

  • Reproduce

  • Distribute

without written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools. These are provided “as is” without warranties.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked on our site.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

NIVRA is powered by Shopify. However, all transactions are between you and NIVRA.

Shopify is not responsible for:

  • Orders

  • Products

  • Customer disputes

SECTION 10 - PRIVACY POLICY

Your personal information is governed by our Privacy Policy.

SECTION 11 - FEEDBACK

Any feedback you provide may be used by us without restriction.

SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct errors in:

  • Pricing

  • Product descriptions

  • Availability

Even after an order is placed.

SECTION 13 - PROHIBITED USES

You may not use our Services for:

  • Illegal activities

  • Fraudulent actions

  • Spamming or hacking

Violation may result in account termination.

SECTION 14 - AGENTS

Use of automated tools or bots must comply with our requirements. Unauthorized usage may be restricted.

SECTION 15 - TERMINATION

We may suspend or terminate access to our Services at any time without notice.

SECTION 16 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties.

Fragrances are non-returnable except in cases of damage or incorrect delivery.

SECTION 17 - LIMITATION OF LIABILITY

NIVRA shall not be liable for:

  • Indirect or incidental damages

  • Losses due to product usage

  • Delivery delays

SECTION 18 - INDEMNIFICATION

You agree to indemnify NIVRA against claims arising from misuse of our services.

SECTION 19 - SEVERABILITY

If any provision is invalid, the remaining Terms remain enforceable.

SECTION 20 - ENTIRE AGREEMENT

These Terms constitute the full agreement between you and NIVRA.

SECTION 21 - ASSIGNMENT

We may assign these terms without notice. You may not assign your rights without consent.

SECTION 22 - GOVERNING LAW

These Terms shall be governed by the laws of India, and disputes will be subject to the jurisdiction of Lucknow, Uttar Pradesh.

SECTION 23 - HEADINGS

Headings are for convenience only.

SECTION 24 - CHANGES TO TERMS

We may update these Terms at any time. Continued use means acceptance of changes.

SECTION 25 - CONTACT INFORMATION

For any questions:

NIVRA (Nivra Fragrance Pvt. Ltd.)
📧 nivrafragrance@gmail.com
📞 9235395005
📍 Sukrit Apartments Sector 10A
Vrindavan Colony, Flat 807
Lucknow, Uttar Pradesh – 226029
India