Shipping policy

At NIVRA, we aim to deliver your favorite fragrances quickly and safely. Please review our shipping policy below.

Shipping Coverage

  • We currently ship across India only

  • International shipping is not available at this time

Order Processing Time

  • All orders are processed within 1–3 business days

  • Orders are processed Monday to Friday (10:00 AM – 6:00 PM)

  • Orders placed on weekends or holidays will be processed on the next business day

Delivery Time

  • Estimated delivery time: 3–5 business days after dispatch

  • Delivery timelines may vary depending on:

    • Your location

    • Courier partner delays

    • External factors (weather, strikes, etc.)

Shipping Charges

  • Free shipping on all orders above ₹1400

  • Shipping charges (if applicable) will be calculated at checkout

Courier Partners

We work with reliable logistics partners to ensure timely delivery, including:

  • Bluedart

  • DTDC

  • Delhivery

  • XpressBees

  • EcomExpress

  • Ekart

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email

  • You can use this link to track your order in real time

Delivery Issues

If you face any issues such as the following:

  • Delayed delivery

  • Tracking not updating

  • Package marked delivered but not received

Please contact our support team immediately:

📧 nivrafragrance@gmail.com
📞 9235395005 (Mon–Fri, 10:00 AM – 6:00 PM)

Incorrect Address / Failed Delivery

  • Please ensure your shipping details are accurate at checkout

  • NIVRA is not responsible for delays or losses due to incorrect address details

  • If a package is returned due to failed delivery attempts, re-shipping charges may apply

Damaged Packages

If your package arrives damaged:

  • Do not accept the package if visibly tampered with.

  • Record an unboxing video

  • Contact us immediately for assistance

Delays Beyond Control

While we strive for timely delivery, NIVRA is not responsible for delays caused by:

  • Courier service disruptions

  • Natural calamities

  • Government restrictions or unforeseen events

Contact Us

For any shipping-related queries:

📧 Email: nivrafragrance@gmail.com
📞 Phone: 9235395005