Refund policy

At NIVRA, we strive to ensure that you have a smooth and satisfying shopping experience. Please read our return and refund policy carefully before making a purchase.

Returns

We do not accept general returns due to the nature of our products (fragrances and personal care items).

However, returns are only accepted under the following conditions:

  • The item is damaged, defective, or

  • You have received the wrong product

You must report such issues within 24 hours of delivery.

To be eligible for a return:

  • The product must be unused and in original packaging

  • You must provide a valid proof of purchase

  • A complete unboxing video is mandatory, clearly showing the issue

How to Request a Return

To initiate a return, please contact us at
📧 nivrafragrance@gmail.com
📞 9235395005 (Mon–Fri, 10:00 AM – 6:00 PM)

Please note:

  • Returns will need to be sent to: Flat 807, Sector 10A, Vrindavan Colony, Lucknow, Uttar Pradesh 226029

  • Returns without prior approval will not be accepted

If your return request is approved:

  • We will provide a return shipping label

  • Instructions on how and where to send the product will be shared

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us right away with:

  • Your order details

  • Unboxing video evidence

We will review the case and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products

  • Products without original packaging

  • Items without an unboxing video

  • Sale items

  • Gift cards

Due to hygiene and safety reasons, all fragrances and personal care products are treated as non-returnable, except in cases mentioned above.

Exchanges

Exchanges are only allowed if:

  • You received a damaged product, or

  • You received the wrong item

Once your request is approved, we will arrange a replacement at no additional cost.

Refunds

Once we receive and inspect your returned item:

  • We will notify you regarding the approval or rejection of your refund

If approved:

  • Refunds will be processed to your original payment method

  • For Cash on Delivery (COD) orders, refunds will be made to your bank account

  • Refund processing time: 8–15 business days

Please note:

  • It may take additional time for your bank or payment provider to reflect the refund

If more than 15 business days have passed after approval, please contact us at nivrafragrance@gmail.com.

Cancellations

Orders can be cancelled only before they are shipped.

To cancel your order, please contact our support team as soon as possible.

If you have any questions, feel free to reach out to us at nivrafragrance@gmail.com

or call us at 9235395005 during business hours.