Privacy policy

Last updated: March 19, 2026

NIVRA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NIVRA is powered by Shopify, which enables us to provide the services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following categories of personal information:

  • Contact Details: Name, billing address, shipping address, phone number, and email address

  • Financial Information: Payment details including credit/debit card information, UPI, PayPal, transaction details, and payment confirmations

  • Account Information: Username, password, preferences, and settings

  • Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged

  • Communications: Messages, queries, or feedback shared with us

  • Device Information: IP address, browser type, device details, and network information

  • Usage Information: Interaction with our website, browsing behavior, and activity patterns

How We Collect Your Information

We collect personal information from:

  • Directly from you: When you create an account, place an order, or contact us

  • Automatically: Through cookies and similar tracking technologies when you use our website

  • Service Providers: Such as Shopify, payment gateways, and logistics partners

  • Third Parties: Including marketing and analytics partners

How We Use Your Personal Information

We use your information for the following purposes:

1. To Provide and Improve Services

  • Process orders, payments, returns, and exchanges

  • Manage your account and preferences

  • Arrange shipping and delivery

  • Provide personalized product recommendations

2. Marketing and Promotions

  • Send promotional emails, offers, and updates

  • Show relevant advertisements based on your activity

You can opt out of marketing communications at any time.

3. Security and Fraud Prevention

  • Verify transactions and prevent fraud

  • Maintain the security of our website and services

4. Customer Support

  • Respond to your queries and provide assistance

  • Improve customer experience

5. Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests or enforce policies

How We Share Your Information

We may share your personal information with:

  • Shopify (our e-commerce platform provider)

  • Payment gateways (such as Razorpay and PayPal)

  • Shipping partners (e.g., Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart)

  • Service providers (IT, analytics, customer support)

  • Marketing partners for advertising purposes

We may also disclose information:

  • To comply with legal obligations

  • To protect our rights and prevent fraud

  • During business transfers such as mergers or restructuring

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your personal information to provide and improve the Services.

Your data may be transferred and processed outside your country, including by Shopify and its partners.

To learn more, please visit https://privacy.shopify.com/en.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before sharing your information.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us to have it removed.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your data only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request a copy of your data

  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about how your data is handled, please contact us first. You may also have the right to lodge a complaint with a relevant data protection authority.

International Data Transfers

Your information may be transferred and processed outside India. We ensure that such transfers comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us:

📧 Email: nivrafragrance@gmail.com
📞 Phone: 9235395005 (Mon–Fri, 10:00 AM – 6:00 PM)
📍 Address:
Sukrit Apartments Sector 10A
Vrindavan Colony, Flat 807
Lucknow, Uttar Pradesh – 226029
India